Last Updated: August 28, 2026
These Terms & Conditions (“Terms”) govern your use of the Bromac Plumbing, Heating & Air Conditioning website and certain communications and online services provided by BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. (“Bromac,” “we,” “our,” or “us”).
Please read these Terms carefully.
By accessing or using the Bromac website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
These Terms apply to website use and customer communication programs. Additional terms contained in an estimate, work authorization, service agreement, financing agreement, invoice, warranty, or other agreement may apply to particular Bromac services.
Where there is a conflict concerning a specific service, the applicable written service agreement, approved estimate, work authorization, or other specific agreement will govern that service.
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. provides plumbing, heating, air conditioning, drainage, and related services to residential and commercial customers.
Our contact information is:
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. 46520 Elliott Ave Chilliwack, BC V2P 6L3 Phone: 604-360-2710 Email: customerservice@bromac.ca
The Bromac website provides general information about our company, services, service areas, equipment, financing options, promotions, educational resources, and ways to contact us.
We make reasonable efforts to keep website information accurate and current. However, service details, pricing, promotions, product availability, equipment specifications, financing information, service areas, and other website content may change.
Information on the website is provided for general informational purposes and is not a substitute for an inspection, diagnosis, estimate, or professional assessment of your particular plumbing, heating, cooling, gas, drainage, or other building system.
Submitting a contact form, service request, booking request, quote request, or other website form does not by itself create a service contract or guarantee an appointment.
A service request is subject to confirmation by Bromac.
Appointment availability, technician availability, emergency response, pricing, scope of work, equipment availability, and completion times may vary.
You agree to provide accurate and complete information when requesting service.
If information changes after you submit a request, please let Bromac know as soon as reasonably possible.
Unless Bromac specifically states otherwise in writing, prices or general cost information appearing on the website are for informational purposes only.
Actual pricing may depend on factors that cannot be determined until a technician inspects the property or system.
Before proceeding with chargeable work, applicable estimates, authorizations, or service terms may be provided separately.
The final scope of work may be affected by conditions discovered during inspection or service, including concealed damage, code issues, access limitations, equipment condition, previous workmanship, hazardous conditions, or other circumstances that could not reasonably be identified beforehand.
Any changes to authorized work will be addressed in accordance with the applicable estimate, work authorization, or service agreement.
Bromac may provide information about plumbing, heating, cooling, hot water, and other products or equipment, including products manufactured by third parties.
Product specifications, availability, warranties, and manufacturer programs may change without notice.
Manufacturer warranties are provided by the applicable manufacturer and are subject to the manufacturer’s terms, conditions, registration requirements, exclusions, and warranty procedures.
Any Bromac workmanship warranty or service warranty is governed by the terms provided with the applicable service or project.
Nothing on the website creates a warranty beyond a warranty expressly provided in writing.
Website forms and email should not be relied upon for an immediate threat to life, health, or property.
If you are experiencing an emergency requiring police, fire, ambulance, or another emergency service, contact the appropriate emergency authority.
If you suspect a gas leak or another immediately dangerous condition, leave the affected area when it is safe to do so and follow the emergency instructions of the applicable gas utility or emergency authority.
Bromac website content about plumbing, heating, gas, electrical controls, drainage, or other building systems is general educational information.
Do not perform work that requires a licensed or qualified professional unless you are legally authorized and competent to do so.
Bromac may make third-party financing options available to eligible customers, including financing through Financeit.
Financing is provided by the applicable third-party financing provider and not by Bromac unless expressly stated otherwise.
Applications may be subject to credit approval, eligibility requirements, interest rates, fees, repayment terms, and other conditions established by the financing provider.
Bromac does not control financing approval decisions.
Any financing agreement is between you and the applicable financing provider and is governed by that provider’s terms and privacy practices.
Bromac operates customer communication programs under the name:
Bromac Plumbing, Heating & Air Conditioning Customer Communications
These programs may include one-time or recurring communications by SMS, MMS, email, or telephone relating to:
The frequency of communications will depend on your relationship and interactions with Bromac.
When you provide your telephone number or email address in connection with a service inquiry, appointment, project, or other interaction, Bromac may use that information for communications reasonably related to that interaction.
Commercial or promotional electronic messages will be sent with consent or as otherwise permitted by applicable Canadian law, including Canada’s Anti-Spam Legislation (“CASL”).
Where express consent is requested for promotional communications, agreeing to receive those communications is not a condition of purchasing Bromac’s plumbing, heating, cooling, drainage, or related services unless otherwise permitted by law.
You may withdraw consent to promotional electronic communications at any time using the unsubscribe methods described below.
If you consent to receiving SMS or MMS messages from Bromac:
Message frequency may vary.
The number of messages you receive may depend on the number of appointments, projects, service requests, surveys, or other interactions you have with Bromac.
Message and data rates may apply.
Your wireless provider may charge you according to your mobile plan. Bromac is not responsible for charges imposed by your wireless provider.
To stop receiving text messages from a Bromac text program, reply:
STOP
After you submit a STOP request, Bromac may send one final message confirming that your request has been processed.
Your request will be processed in accordance with applicable law.
Opting out of one type of communication may not automatically unsubscribe you from a different communication program you separately joined.
You may also contact Bromac directly to update your communication preferences.
For assistance with text messaging, reply:
HELP
You may also contact Bromac at:
Phone: 604-360-2710 Email: customerservice@bromac.ca
Wireless carriers are not responsible for delayed or undelivered messages.
Text-message availability and delivery may be affected by your carrier’s service area, network conditions, device compatibility, and other factors outside Bromac’s control.
Commercial emails sent by Bromac will include an unsubscribe mechanism where required by law.
You may use the unsubscribe mechanism provided in an email or contact customerservice@bromac.ca to request changes to your communication preferences.
An unsubscribe request relating to promotional communications does not prevent Bromac from contacting you when reasonably necessary to:
Following a service or project, Bromac may contact you by email, telephone, SMS, MMS, or another communication method to request feedback about your experience.
This may include asking you to:
Participation is voluntary.
You are not required to complete a survey, provide feedback, or leave a public review in order to receive Bromac services.
Whether or not you leave a review will not affect the service Bromac provides to you.
Any review you choose to post on a third-party platform is also subject to that platform’s applicable terms and policies.
Bromac’s collection, use, disclosure, and protection of personal information is described in our Privacy Policy.
The Privacy Policy includes information about:
Please review the Privacy Policy for more information.
The Bromac website may contain links to websites, applications, financing providers, manufacturers, review platforms, social media platforms, maps, or other services operated by third parties.
These links are provided for convenience or informational purposes.
Bromac does not control third-party websites or services and is not responsible for their availability, content, security, terms, privacy practices, products, or services.
Your use of a third-party website or service is governed by the terms and policies of that third party.
Unless otherwise stated, the Bromac website and its original content are owned by or licensed to BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD.
This may include:
Third-party trademarks, manufacturer names, product names, photographs, and other materials remain the property of their respective owners.
You may view and use the website for personal, non-commercial purposes.
You may not copy, reproduce, republish, distribute, sell, modify, create derivative works from, or commercially exploit Bromac website content without authorization, except where permitted by law.
You agree not to misuse the Bromac website.
You must not knowingly:
Bromac may restrict or block access to the website where reasonably necessary to protect our systems, customers, or legal rights.
We aim to provide a reliable website, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of maintenance, technical issues, security concerns, third-party outages, internet problems, or circumstances outside Bromac’s control.
We may modify, suspend, or discontinue website features where reasonably necessary.
The website and its general informational content are provided on an “as available” basis to the extent permitted by applicable law.
Bromac makes reasonable efforts to provide useful and accurate information, but we cannot guarantee that every piece of website information will always be complete, current, error-free, or suitable for every property or circumstance.
Plumbing, heating, cooling, gas, drainage, and building-system conditions vary considerably from property to property.
Professional recommendations should be based on an assessment of the specific circumstances.
Nothing in these Terms excludes a warranty, condition, right, or remedy that cannot legally be excluded under applicable law.
To the maximum extent permitted by applicable law, Bromac will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of, inability to use, or reliance on the general informational content of the website.
This limitation does not apply to liability that cannot lawfully be excluded or limited.
These website limitations do not replace or override rights or obligations contained in a separate written service agreement, work authorization, warranty, or other agreement between Bromac and a customer.
You are responsible for ensuring that information you submit through the website is accurate and that you have the right to provide it.
Do not submit another person’s personal information unless you have appropriate authority or permission to do so.
Information submitted to Bromac will be handled in accordance with our Privacy Policy and applicable law.
Bromac may update these Terms from time to time to reflect changes to our website, communication programs, business practices, or legal requirements.
When these Terms are changed, we will update the Last Updated date at the top of this page.
Your continued use of the website after updated Terms are posted will be subject to the version then in effect.
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
Subject to applicable law and any rights that cannot legally be limited, disputes concerning these Terms will be governed by the laws applicable in British Columbia.
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect to the extent permitted by law.
If Bromac does not immediately enforce a provision of these Terms, that does not mean Bromac has waived the right to enforce that provision later.
Questions about these Terms or Bromac’s customer communication programs may be directed to:
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. 46520 Elliott Ave Chilliwack, BC V2P 6L3
Phone: 604-360-2710 Email: customerservice@bromac.ca
For privacy-related questions or requests, please contact:
Brody Mcintosh, Privacy Officer Email: customerservice@bromac.ca Phone: 604-360-2710
