Last Updated: August 28, 2026
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. (“Bromac,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you interact with Bromac, including through our website, service request forms, customer communications, text messages, emails, surveys, review requests, and related services.
Our privacy practices are intended to comply with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (“PIPA”) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. provides plumbing, heating, air conditioning, drainage, and related home and commercial services throughout the Fraser Valley and Lower Mainland.
Our contact information is:
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. 46520 Elliott Ave Chilliwack, BC V2P 6L3 Phone: 604-360-2710 Email: customerservice@bromac.ca
Bromac has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy questions, requests, and complaints.
Privacy Officer: Brody Mcintosh Email: customerservice@bromac.ca Phone: 604-360-2710 Mailing Address: 46520 Elliott Ave, Chilliwack, BC V2P 6L3
You may contact our Privacy Officer if you have questions about this Privacy Policy, want to access or correct your personal information, want to withdraw consent where applicable, or have a concern about how your information has been handled.
This Privacy Policy applies to personal information Bromac collects through or in connection with:
Different or additional terms may apply to particular products, financing services, third-party platforms, or service agreements.
Personal information generally means information about an identifiable individual.
Depending on the circumstances, this can include your name, personal telephone number, email address, home or service address, online identifiers, communications with us, service history, and other information that can reasonably be associated with you.
Certain business contact information may be treated differently under applicable privacy laws.
The personal information we collect depends on how you interact with Bromac.
When you request service, ask for an estimate, schedule an appointment, submit a website form, contact us, or otherwise interact with Bromac, we may collect information such as:
You are not required to provide personal information simply to browse our website. However, certain information may be necessary for us to respond to your request, schedule service, prepare an estimate, or provide services.
After providing a service, we may ask you to complete a customer satisfaction survey or provide feedback.
We may collect:
Participation in surveys, feedback requests, and public reviews is voluntary.
Declining to provide feedback or leave a review will not affect your ability to obtain services from Bromac.
When you visit our website, Bromac and our technology providers may automatically collect information about your device and your interaction with the website.
This may include:
We use this information to operate and improve the website, understand how visitors use it, measure advertising and website performance, troubleshoot problems, and protect our systems.
Our website may use cookies and similar technologies, including pixels, tags, scripts, local storage, server-side event tracking, and similar tools.
These technologies may be used for several purposes.
Some technologies help the website operate correctly, remember preferences, support forms, maintain security, and provide website functionality.
We may use analytics providers, including Google services, to help us understand website traffic and visitor interactions.
Analytics technologies may collect information such as IP addresses, browser and device information, website activity, referral information, and interactions with pages or forms.
Bromac uses online advertising and measurement technologies to understand the effectiveness of advertising campaigns and how prospective customers find our services.
These technologies may use cookies, pixels, identifiers, website events, or information submitted in connection with a service inquiry to attribute calls, form submissions, bookings, or other conversions to advertising campaigns.
Bromac uses Meta advertising and measurement technologies, including the Meta Pixel and Meta Conversions API.
These technologies help us understand whether people who see or interact with Bromac advertising later visit our website, request service, submit a form, or take other relevant actions.
Depending on the interaction and configuration, information transmitted to Meta may include:
Certain customer identifiers may be transformed using one-way hashing before transmission to Meta for matching and measurement.
Meta may process information in accordance with its own privacy practices.
We use these technologies for advertising measurement, attribution, campaign optimization, and related marketing purposes.
Bromac may use Google services for website analytics, advertising, conversion measurement, and campaign attribution.
Depending on how our Google services are configured, Google may receive information such as:
Where enabled, Google advertising features such as enhanced conversion measurement or customer audience functionality may process first-party customer identifiers, such as an email address, telephone number, name, or address, for conversion matching, measurement, attribution, or advertising purposes.
Certain identifiers may be transformed using one-way hashing before being transmitted to Google.
The specific Google features we use may change as our advertising and measurement systems are updated.
Bromac may use third-party service providers to help operate our website and business.
Depending on the services being provided, these may include:
These providers may process personal information on Bromac’s behalf or as otherwise described in their applicable terms and privacy policies.
We seek to use service providers appropriate for the services they perform and take reasonable steps to protect personal information under our control.
Bromac may use personal information to:
We will not use personal information for a new purpose that requires additional consent without obtaining that consent where required by law.
Bromac obtains consent for the collection, use, and disclosure of personal information where required by law.
Consent may be express or implied depending on the circumstances, the sensitivity of the information, and the reasonable expectations of the individual.
For example, when you voluntarily provide your service address and telephone number to request a plumbing appointment, we may reasonably use that information to contact you and arrange the requested service.
We will not require you to consent to the collection, use, or disclosure of personal information beyond what is reasonably necessary to provide a product or service, except where permitted by law.
Where consent is required, you may withdraw it subject to reasonable notice and any legal, contractual, or operational restrictions. Withdrawing consent may affect our ability to provide certain services.
Bromac may communicate with customers and prospective customers by telephone, email, SMS, or MMS.
Communications may include:
Service-related communications may be necessary to carry out a service you have requested.
Commercial or promotional electronic communications will be sent with consent or as otherwise permitted by applicable law, including Canada’s Anti-Spam Legislation (“CASL”).
If you opt in to receive text messages from Bromac:
Carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by your wireless provider’s coverage and network conditions.
Commercial emails from Bromac will include an unsubscribe mechanism where required by law.
You may also contact us directly at customerservice@bromac.ca to update your communication preferences.
Unsubscribing from promotional communications will not necessarily prevent Bromac from sending communications that are required to complete or administer a service you have requested, respond to your inquiry, manage a transaction, or satisfy legal obligations.
Bromac does not sell mobile telephone numbers, SMS consent records, or opt-out information.
We do not provide text-message consent or opt-out information to unrelated third parties so that those parties can independently market their own products or services to you.
We may disclose mobile contact information to service providers that assist us in operating our communications systems, delivering messages, managing customer relationships, or providing services on our behalf.
As described elsewhere in this Privacy Policy, certain customer identifiers, which may include telephone numbers, may also be processed by analytics or advertising-measurement providers acting in connection with Bromac’s marketing, conversion measurement, and attribution activities.
Bromac may use telephone systems or call-attribution technologies to help route calls, understand which advertising or website source resulted in an inquiry, measure marketing performance, and provide customer service.
If Bromac records telephone calls, any required notice or consent will be provided in accordance with applicable law.
Bromac may provide customers with access to financing options offered by third-party financing providers, including Financeit.
Financing applications, credit decisions, financing agreements, interest rates, repayment terms, and related financial services are provided by the applicable financing provider and are subject to that provider’s terms and privacy practices.
When you choose to apply for third-party financing, information you provide directly to the financing provider is governed by that provider’s privacy policy.
Bromac may receive information relating to the status or administration of a financing application or financed project where reasonably necessary to coordinate the applicable service.
Bromac may disclose personal information in the circumstances described below.
We may provide personal information to companies that perform services for us or help us operate our business.
This may include technology providers, website providers, communications platforms, analytics providers, advertising platforms, payment processors, scheduling systems, customer-management systems, professional advisers, and other service providers.
We limit disclosures to information reasonably required for the applicable purpose and take reasonable steps to protect information under our control.
As described above, certain website activity, conversion information, and customer identifiers may be transmitted to advertising and analytics providers, including Meta and Google, for measurement, attribution, analytics, campaign optimization, and related purposes.
We may disclose personal information where permitted or required by law, including where reasonably necessary to:
Personal information may be disclosed or transferred in connection with a proposed or completed merger, financing, sale, restructuring, acquisition, or transfer of all or part of Bromac’s business or assets, subject to applicable law and appropriate safeguards.
Bromac does not sell personal information for money.
We may disclose information to service providers, advertising platforms, analytics providers, and other organizations for the specific business purposes described in this Privacy Policy.
These disclosures are not an authorization for unrelated third parties to independently market their own services to Bromac customers.
Some of Bromac’s technology and service providers may store or process personal information outside British Columbia or outside Canada, including in the United States.
When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, national security authorities, or other government authorities in accordance with local law.
Bromac remains responsible for personal information under its control and takes reasonable steps appropriate to the circumstances when using third-party service providers.
You may contact our Privacy Officer if you have questions about the processing of personal information by service providers outside Canada.
Bromac uses reasonable administrative, physical, and technical safeguards appropriate to the nature of the information we handle.
These safeguards are intended to reduce the risk of unauthorized access, use, disclosure, alteration, loss, or destruction of personal information.
No internet transmission, electronic storage system, email service, or text-messaging system can be guaranteed to be completely secure.
For this reason, please do not use general website forms, ordinary email, or text messages to send highly sensitive information unless specifically requested through an appropriate secure method.
If you believe personal information you provided to Bromac may have been compromised, please contact our Privacy Officer.
Bromac retains personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal requirements.
Retention periods may depend on factors such as:
When personal information is no longer reasonably required, we take appropriate steps to delete, destroy, anonymize, or otherwise securely dispose of it in accordance with our retention practices and applicable law.
Subject to applicable law and certain exceptions, you may have the right to:
We may need to verify your identity before responding to a privacy request.
Certain information may be withheld where access is prohibited or limited by law.
To make a privacy request, contact:
Privacy Officer: Brody Mcintosh Email: customerservice@bromac.ca Phone: 604-360-2710 Mail: 46520 Elliott Ave, Chilliwack, BC V2P 6L3
Please provide enough information for us to identify the records or privacy issue involved.
We will respond within the time required by applicable law.
If you have a concern about Bromac’s handling of your personal information, please contact our Privacy Officer first so we can investigate and attempt to resolve the concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.
You can generally use your browser settings to block, limit, or delete cookies.
Blocking certain cookies may affect website functionality.
If Bromac provides a cookie banner or privacy preference tool, you may also use that tool to manage the categories of cookies and similar technologies available through the website.
Advertising platforms may also provide their own account, browser, device, or advertising-preference controls.
Changing a cookie preference does not necessarily delete information previously collected or affect information Bromac is otherwise permitted or required to retain.
Our website may contain links to third-party websites, applications, social media platforms, financing services, review sites, maps, or other online services.
Bromac does not control the privacy or security practices of independent third parties.
When you leave the Bromac website or provide information directly to another organization, that organization’s terms and privacy practices apply.
We encourage you to review the privacy policies of third-party services before providing personal information.
Bromac’s website and services are intended for homeowners, businesses, property managers, and other persons seeking home or commercial services.
Our website is not directed toward children, and we do not knowingly collect personal information from children where it is not reasonably necessary or permitted by law.
If you believe a child has submitted personal information to Bromac inappropriately, please contact our Privacy Officer.
Bromac may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When we update this policy, we will change the Last Updated date at the top of the page.
Where appropriate, we may provide additional notice of material changes.
Questions about this Privacy Policy or Bromac’s handling of personal information should be directed to:
BROMAC PLUMBING, HEATING & AIR CONDITIONING LTD. Attention: Brody Mcintosh, Privacy Officer 46520 Elliott Ave Chilliwack, BC V2P 6L3
Email: customerservice@bromac.ca Phone: 604-360-2710
